User Pass

Tutorials

Frequently Asked Questions

Fantastico Scripts Support

Knowledgebase

Help Desk

Contact Forms

Glossary of Terms

Articles

Web Hosting Support Self help options: cPanel documentation - Please consult the cPanel documentation before submitting a support ticket.  Also available in a PDF version WHM documentation - Please consult the documentation before submitting a support ticket. Remember some functions listed are for server administrators only, and not for resellers.  Also available in a PDF version Flash Tutorials - LiveHost.net provides more than, Flash tutorials in areas like setting up email accounts, using FTP, and so much more! FAQ/Knowledgebase - We are building a knowledgebase of commonly asked questions. Fantastico Scripts Support - Since we do not directly support external scripts, like the ones installed by Fantastico, we have included a list of references to the support site for each script. Contact Us: Helpdesk - Our Helpdesk is located at http://support.LiveHost.net, this is an integrated ticket system, you may use to track support and response. Contact Form - This is often the quickest way to submit urgent, or non-urgent, support requests. eMail - If clients prefer the more personal nature of email over support tickets, they may always feel free to email their requests to our staff. Email is not always as quick as paging a technician with a contact form or support ticket, because the mailboxes are not monitored at all times, but eMail can still be much more personable. This is also a great way to submit non-urgent requests. Please try to resist paging our 24 hour, on-call engineers, for non-urgent matters. Additional References: Glossary - Here we have listed some of the terms used in web hosting, and on our web site. The glossary is new, but is expected to grow pretty quickly. Articles - Web hosting related articles. This is also an area we expect to see growth in, over the next several months. cPanel/WHM Forums - Since cPanel and WHM are ever changing, it's highly recomended that all webmasters join the cPanel forums. This is not just a place for server admins, but also for site admins.